Emergency and routine communications (Dispatch) for Police and 911
Call taking for Fire and Medical assistance in South Lane
County are the responsibility of the South Lane County
9-1-1 Public Safety Answering Point (SoLCOMM ). The
PSAP is housed within the Cottage Grove Police
Department and open 24 hours a day with one
Communication Specialist on duty at all times.
responsibilities of the Telecommunications Center include:
Emergency and routine police dispatch
Receiving and relaying Emergency Medical and Fire
calls to Central Lane 911
Police business telephone reception
Computer entry and records searches.
Statewide Teletype communications
Alarm and jail monitoring
Communications coordination between
Miscellaneous essential clerical tasks
Communications Center has 5 full-time employees and 1 Reserve
Volunteer Dispatcher who are
all trained and certified by the Oregon Department of Public
Safety Standards and Training (DPSST) in Call Taking, first aid, CPR and emergency medical
dispatch. Telecommunicators must complete their training at the
DPSST Academy in Salem and upon successful completion are awarded
their basic certification. Intermediate and Advanced
certifications are awarded when the required training and
continuing education credits are completed.
Custom Micro Inc. supplies the department with the software necessary
for Computer Aided Dispatching, Records Keeping, and
much more. Visit their web site at
Emergency medical and
fire call taking for the entire South Lane
fire district. This area is between the Douglas County
border on the south, Creswell on the north, Dorena in the east to Lorane
in the west.
During a large fire or motor vehicle accident,
it's not unusual for the dispatcher to take 50/60 911 calls in a
10 minute period. Every call must be handled as quickly as
possible but each one must be screened quickly and efficiently
because hiding somewhere in that barrage may be another problem
like a heart attack victim. Each call is screened to determine the
type and location of the emergency then transferred to Central
Lane 911 in Eugene who is responsible for dispatching the
appropriate personnel and resources.
routine police dispatch
for the city as well as
911 call taking in the surrounding county area (same as South Lane
fire district.) Within the city limits, Cottage Grove police
officers are dispatched.
In the surrounding county area
calls are transferred to the appropriate agency who has
jurisdiction in the area of the call such as
the Oregon State Police
or Lane County
for the city.
This is where citizens report crimes and request
assistance of a non-emergency nature. Each year the
centers handles several thousand calls for service, many which
require the completoin of
police reports. Some of these calls come through the
911 lines but the majority of them were received through the
business telephone lines. The calls vary in nature but range from requests
for vacation house checks to bank robberies and domestic
reception. The dispatch center has many
visitors every day with business that can't be handled
over the phone such as picking up report copies,
bringing in evidence or paperwork, requesting
fingerprints, requesting to talk to an officer or
investigator, registering bicycles, picking up impounded
and records searches are performed by the dispatcher
whenever requested by an officer or investigator. This
ranges from a simple vehicle or operator's license check
during a traffic stop to criminal history checks of
person's arrested by this agency.
are the messages that must be sent out to other
agencies concerning local crimes, wanted person checks,
stolen vehicles, missing persons, etc.
Alarm and jail
monitoring. We have eight jail cells
located in the basement and two holding cells, one
downstairs and one upstairs. Each of these cells are monitored
by audio and video equipment with displays in the
dispatch center. The dispatcher must constantly be aware
of the condition of any prisoners and must coordinate an
hourly "jail check" for those prisoners kept downstairs.
coordination between agencies. The
dispatcher must keep other agencies apprised of
conditions that may impact those agencies. We
monitor radio communications for those agencies and assist with relaying messages from deputies and troopers who are
unable to directly contact their agencies while conducting
business in the South Lane County Area.
essential clerical tasks
covers all the other routine tasks that the
dispatcher must do, such as copying, filing and making
the computer entries that pertain to the officer's
activities. Each call that comes in is entered in the computer system. The dispatcher must
document all staff activity in the computer as well as
things like vehicle mileage for fuel, etc..